Cancellation and Refund Policy
Our focus is complete customer satisfaction. In the event, if you are displeased with the product(s) provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each product before buying it, it provides all the details about the services or the product you purchase.
In case of dissatisfaction from our services, customers have the liberty to cancel their orders and request a refund from us. Our Policy for the cancellation and refund will be as follows:
For Cancellations please contact us.
Our email Address : infoorganicsfoodmarketcom
Address of correspondence : BRIGHTCROP AGRO PRODUCTS PRIVATE LIMITED, MANGALAM APARTMENT, 12C CHAKRABERIA ROAD NORTH, BALLYGUNGE, KOLKATA 700020
Phone no : 08048983250
Cancellation requests received later than TWO(2) business days of receiving order will not be entertained.
This item is non-returnable due to the consumable nature of the product. Only those products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Return To Origin (RTO) Orders
We ship your products with reliable last mile delivery partners, viz. FedEx, Delhivery, Xpressbees, etc. In case of any return order due to non delivery, we shall not bear the cost of reshipping your products. Your order shall be reshipped with additional shipping charges only. Charges for reshipping may vary with your address of delivery. Mode of payment for additional shipping charges may include prepaid or cash on delivery. This does not include orders which are damaged in transit.
In the unlikely event of damaged items delivered to you, we will provide a full refund or free replacement as applicable.
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway, payments refund will be made to the same account.
The process flowchart is mentioned below.